Terms and Conditions for services and products at North Shore Wellness Club’s Lokahi Spa and Rejuvenate Cafe
Facilities: Amenities provided for each service at Lokahi Spa are listed in waiver forms and service descriptions. A signed waiver is required prior to using any service at Lokahi Spa and will stay on file unless you provide a written request to remove your signed waiver from our system. It is up to each individual to take caution to prevent slipping or falling at the North Shore Wellness Club, as floor surfaces may be wet. The Lokahi Spa service rooms are cleaned and disinfected between each session.
Restrictions: You must be 18 years of age to use any of the services at Lokahi Spa. Some medical conditions can prevent you from floating, using infrared saunas, or rolling machines. North Shore Wellness Club’s staff at Lokahi Spa and Rejuvenate Cafe are not medical professionals, simply a group of like-minded people exploring products and services said to promote wellness. Please consult with your physician.
Safety Procedures: For your safety after attempting to reach your room by intercom (where applicable), knocking, lights, music, etc. – if there is no response, our staff reserves the right to come into your room at any time.
Fees: Float Therapy Sessions are offered in 30, 60, and 90 – minute intervals; Rolling Machine Classes are 45 minutes; Infrared Sauna Sessions are 15 or 30 minute sessions – fees vary based on desired package; these fees are subject to change. We require payment for services prior to or at the time of services. Products at Rejuvenate Café are paid for at time of sale.
Cancellation Policy: If your plans change after your reservation is confirmed at Lokahi Spa, a cancellation must be given at least 24 hours in advance for a full refund. Cancellations must be made via phone call, not e-mail or text. No shows or cancellation with less than 24 hour notice will result in full payment.
The cancellation policy also applies to changes in your reservation dates. If slots are available and you are able to adjust the time within the same day, our front desk will not charge a penalty fee for last minute altering the time within the same day. This option, however, is subject to last minute availability. No refunds are provided for late arrivals or early departures.