Terms & Conditions for The Flatts at North Shore
These policies have been established with our mission in mind.
Payment: A credit card will be put on file at time of booking to hold your reservation, but payment will be charged to your credit card at time of check-in. For more information about our reservation system’s privacy policy, please visit https://secure.thinkreservations.com/northshorefingerlakes/reservations/privacy-policy
Pricing is based off 4 guests per room. Rooms can accommodate one or two additional guests. Additional guests must be registered at time of reservation and additional charge is based off number of people. All guests at The Flatts at North Shore receive Club Membership Pricing Discounts at The North Shore Wellness Club on the lower level.
Cancellation Policy: A cancellation must be given three weeks prior to your arrival date for a full refund. If you have to cancel with less than three weeks left, we will charge you for half your stay unless we are able to rebook your rooms. We will do everything we can to fill your slot, as it is our preference to not have to charge anyone unnecessarily. No shows or cancellation with less than 24 hours without a call to cancel reservation will result in full payment. You must call and speak to an innkeeper if you need to cancel your reservation. The cancellation fee also applies to changes in your arrival/departure date which result in a shorter stay. No refunds are provided for late arrivals or early departures.
Security Deposit: We do not require a security deposit, however, the credit card on file will be used for any damage/missing items incurred during your stay. Each room contains a folder for your use with these checklists, as well as information to assist you during your stay. We complete a checklist with each cleaning after check-out to assure the room is ready for the next guests. Thank you!
Check-In: Between 3:00 – 6:00 p.m.Check-Out: 11:00 a.m.
We will do our best to accommodate requests for early check-ins but ask that you make arrangements prior to your arrival.
Safety and Security: Registered guests only will be given an access code at time of check-in. The main door of The Flatts at North Shore will be locked at 10:00 p.m. each night and guests will need to punch in code on keypad to open the door. Your access code will provide you entry into the building after hours.
Animals: We are animal lovers, but unfortunately we do not allow guests to bring animals to The Flatts at North Shore unless they have a documented medical reason.
Smoking: The Flatts at North Shore is a smoke free building. Designated areas are available on the grounds for smokers, but all areas are outside.
Guest Visitors: Only registered guests are allowed on the p remises unless prearranged with the innkeeper. We cater to the comfort, privacy, and security of our registered guests. If you want to plan an event or party on site, please contact the innkeeper prior to making reservations and we can discuss options available.
Noise Policy: Though we love to encourage fun and laughter, we do have a 10:00 p.m. quiet time. We ask that you are respectful of other guests and keep noise levels down after 10:00 p.m. The Flatts at North Shore is within walking distance to several pubs and clubs in downtown Geneva if you want some late night fun.
